1) Who we are and scope
- We provide a platform for user‑generated “challenges” that may involve video, audio, images, and text submissions. Our Services are for individuals 18+ only.
2) Information we collect
- Account & contact. Name, username, phone number (verification), email, DOB (month/year) or 18+ flag, and settings.
- Content. Videos, audio, images, text, and related metadata (e.g., device type, duration, frame rate, network quality).
- Usage & device. Logs, diagnostics, IP address, device/OS identifiers, app version, cookies/SDK events, crash reports, approximate location (from IP), challenge interactions, and viewing metrics.
- Payments & prizes. Payout details you provide (e.g., W‑9/TIN, postal address) and prize delivery status.
- Reports & communications. Messages you send us (support, reports, feedback) and moderation signals.
3) How we use information
- Provide and secure the Services; authenticate users; enable submissions and judging; prevent fraud and cheating; enforce policies; communicate with you; and comply with law.
- No model training (now). We do not use your content to train our own models at this time. If that changes, we will seek affirmative consent first and update this Policy.
- Analytics. We analyze aggregated and de‑identified data to improve features and safety. We do not sell your personal information.
4) Sharing
- Vendors. Service providers for hosting, storage, security, analytics, content processing (including AI scoring vendors), messaging, payments, and prize fulfillment.
- Sponsors. When you enter a prize challenge hosted by a third‑party Sponsor, we may share what is necessary to administer the challenge.
- Legal/safety. To comply with law, protect rights and safety, or respond to lawful requests.
5) Your choices & controls
- Privacy controls. You can mark clips Private. Private clips are excluded from promotional use unless you later opt in.
- Access, correction, deletion. Email privacy@clap.gg to exercise rights such as access or deletion. Where applicable law provides additional rights (e.g., California), we honor those rights.
- Marketing. You can opt out of non‑essential emails in‑app or via unsubscribe links.
6) Cookies, SDKs, and viewing data
- We use cookies/SDKs for core functions, security, and analytics. We do not share identified video viewing data with third‑party ad networks without your consent. You can control certain technologies via your device settings and in‑app controls (where available).
7) Retention
To align with operational reality while protecting user privacy:
- Raw submission media (video/audio): retained up to 12 months after submission unless you delete sooner. We are building auto‑delete features; until then, retention is enforced through internal processes.
- Derived artifacts (thumbnails, transcodes, scores, logs): retained up to 24 months to support safety, integrity, abuse investigations, and service improvement.
- Backups: encrypted backups may persist for up to 35 days.
- We delete or de‑identify data when no longer needed for the purposes above or as required by law.
8) Children
Our Services are for 18+ only. We do not knowingly collect personal information from individuals under 18. If we learn that we have, we will delete it.
9) Security
We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the data, including encryption in transit and at rest, access controls, and monitoring. No system is 100% secure.
10) International users
We currently operate for users located in the United States. If you access the Services from other regions, you are responsible for compliance with your local laws.
11) Changes to this Policy
We may update this Policy from time to time. We will notify you of material changes by posting in‑app or contacting you.
12) Contact
Questions or requests: privacy@clap.gg or 1908 E 8th St, Austin, TX 78702, USA.